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Cubroid's FAQ section provides answers to our customers most frequently asked questions.

FAQ

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  • [Coding Cubroid] How to Use the Coding Cubroid App
    The name of the "Coding Cubroid 2" has been changed to "Coding Cubroid." The "Coding Cubroid 3," which was used on Android, has been discontinued. For understanding, you only need to watch the video about "Coding Cubroid 2" (now "Coding Cubroid") available here: https://youtu.be/KFYTj4XBmyE.
  • [Advanced Cubroid] Advanced Coding Features & Examples | App Features
    [Advanced Cubroid] Advanced Coding Features & Examples | App Features
  • [Advanced Cubroid] Advanced Coding | App Introduction
    Learn how to utilize your coding blocks with the 'Advanced Cubroid' app in this guide. Please note that this is only available for iPad or tablet devices.
  • [Cubroid Manager] How to Set the Group Number. Why is Group Numbering Necessary?
    This tutorial explains the process and importance of setting group numbers, especially when using more than one set of Cubroid Coding Blocks in shared spaces such as classrooms or exhibitions.
  • [Cubroid Manager] How to Recover the Coding Block Firmware
    Are your coding blocks not recognized correctly in the apps? Did you encounter an error during a firmware update? Are your blocks not functioning properly? If you answered 'YES' to any of these questions, it's highly recommended to recover the firmware. Watch this video to learn how to recover your firmware.
  • [Cubroid Manager] How to Update the Firmware
    This guide provides instructions on updating the firmware using the Cubroid Manager App and Coding Apps.
  • Shipping & Sales Tax
    International Shipping: Cubroid offers free shipping and only supports FedEx for deliveries. Duties and taxes for international shipping are the responsibility of the customer. Cubroid does not assume responsibility for any additional charges after the original package has been shipped. If the customer refuses to pay these additional charges, the cost of return shipping and any extra costs will be deducted from the order price, and the remaining amount will be refunded to the recipient. Shipping Issues: The customer is responsible for all the address and contact information provided at the time of order. If a mistake is suspected, please contact us as quickly as possible. If the package requires re-shipping or route changes, the customer bears all costs incurred. Any additional costs must be paid in full before a second attempt at delivery is made. If any item arrives damaged due to shipping, immediately snap some photos of the damage to the box and contents and contact the carrier. Keep all shipping cartons and contact Cubroid via email as soon as possible. Shipping and Handling Charges: Shipping and handling charges are non-refundable. We are not responsible for shipping charges on merchandise being returned to us for warranty replacement or refund. Failure to Pay International Duties and Taxes: All duties and fees incurred after your shipment leaves our facility are the responsibility of the recipient. If your package is returned to Cubroid due to failure to pay customs duties or VAT fees, you will be refunded the total remaining after deducting the original shipping cost, any custom fees paid to release the package, and return shipping costs. For any questions pertaining to Duties and Taxes, please contact us at support@cubroid.com.
  • Warranty & Returns
    To begin a Warranty Replacement or Return, or for any other Technical or Customer Support related questions, please email us at support@cubroid.com! 1-Year Warranty on Cubroid products: With proof of purchase, we’ll repair or replace your robots within one year if your robot blocks simply aren’t working the way they should. Cubroid reserves the right to reject warranty items that have been intentionally abused. If your robots are defective or misbehaving in some way, please email us at support@cubroid.com with your proof of purchase, explaining as best you can the issue you are observing. We may be able to help you fix the problem yourself, but if not, we’ll be happy to repair or replace your robots! After you’ve contacted our Customer Support team, you will be asked to send items for repair or replacement to our factory at the address below: Cubroid Attn: Warranty #1007, D-dong, IncheonTechnoValleyU1Center, 236, Jubuto-ro, Bupyeong-gu, Incheon, Republic of Korea Please note that our One Year Warranty does not cover Cubroid products purchased secondhand or from unauthorized resellers. Warranty Requests may be denied if you are not able to provide a valid Proof of Purchase. Returns & Exchanges: All returns and exchanges must be authorized. Please send us an email at support@cubroid.com for further instructions. All returns for refund or credit must be completed within 30 days from the date of purchase. All returned merchandise must be in its original mint and resalable condition. Please include a printed copy of your purchase receipt or confirmation email for the order. Returns must also include all the factory accessories which come with the purchase. This includes any chargers, batteries, instructions, etc. Returns on damaged, scratched, burnt, or otherwise ‘played with’ merchandise will not be accepted. Shipping Issues: If any item arrives damaged due to shipping, immediately snap some photos of the damage to the box and contents and contact the carrier. Keep all shipping cartons and email Cubroid as soon as possible at support@cubroid.com. Shipping and Handling Charges: Shipping and handling charges are non-refundable. We are not responsible for shipping charges on merchandise being returned to us for warranty replacement or refund. Failure to Pay International Duties and Taxes: All duties and fees incurred after your shipment leaves our factory are the responsibility of the recipient. If your package is returned to Cubroid due to failure to pay customs duties or VAT fees, you will be refunded the total remaining after deducting original shipping cost, any custom fees paid to release the package, and return shipping costs. For any questions pertaining to Duties and Taxes, please contact us at support@cubroid.com.
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